Pormise For You
Every device we ship is Certified for confidence. But if your experience falls short, we’ll take care of it—return, repair, or exchange—quick and easy.
Store Credit - Free Returns
Not sure what you want right now, but know you'll be back? Our online credits give you 12 months to find your perfect match. Plus, we’ll handle all return shipping costs, just as we do for exchanges
Exchanges - Free Returns
To help you find the best fit, we've arranged a hassle-free exchange. Simply use the prepaid label we provide; as soon as we get your current device back, we'll ship out your new replacement.
Refund - Restocking Fee
Refunds are issued to the original payment method after your return is delivered to our facility. Please note that a 8% restocking fee may apply to all returns to help us maintain our low-price commitment. But we could offer a full refund provided the item is returned in its original, as-shipped condition.
Easy Fix
Common Issues with Quick Solutions
My carrier does not activate my phone.​
No worries, this happens more often than you’d think with certain carriers! Before giving up on the device, try giving your carrier a quick call to swap the ID on your account. Local shops sometimes make this difficult because they don't get credit for the sale unless you buy directly from them, so calling the main line is your best bet.
My device does not charge.​
Have you had a chance to test it with another cable or adapter? To save you the trouble of a return, please try a different charging cube or cord first just to see if that fixes the problem.
My phone does not include a SIM tray to hold and insert my SIM card or my phone does not support exteral SD card.​
First, you’ll want to check your phone’s compatibility! Just a heads-up: iPhone 14 series (and newer) and Pixel 10 series phones are designed without physical SIM slots. Also, since SD card compatibility varies so much between models, our phones do not support external SD cards by default.
Reminder
Prepare before Returning Your Device
Ensure the condition.​
Please ensure the device is returned in the same condition as it was received. If the returned device shows significant physical damage—including but not limited to cracked screens, black spots (LCD bleeding), dead pixels, green/yellow screen lines, screen creases, significant frame dents, or cracked rear camera lenses—a restocking fee will be applied based on the original purchase price.
I'm returning an Apple device.​
To ensure we have a smooth returns process, we do require you to
remove your iCloud account from the device.
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iPhone: Settings > Reset iPhone > Erase all contents and settings
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iPad: Settings > Reset iPad > Erase all contents and settings
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Airpods: Settings > iCloud Account > Remove and Erase Airpods from your account
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Macbook: Settings on the top left of the screen, System Preferences > iCloud > Sign out
If you already shipped the device, you can remove your iCloud account from icloud.com > Sign in > Remove Device.
I'm returning an Android device.​​
​Back up any photos or files you want to keep. To avoid locking the next user out, you must remove your Samsung or Google Account from the device settings before performing the reset.
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Samsung: Settings > About > Reset > Select Factory Reset
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Pixel: Settings > System > Reset Options > Erase All Data
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Motorola: Settings > System > Reset Options > Erase All Data​​
Remove all screen locks.​
Please disable all screen locks (Face ID, fingerprint, pattern, and PIN) before returning your device. If we receive a return that is still locked or has not been removed from your Samsung or Google account, a restocking fee will be applied. Thank you for your cooperation.
